Guest Service/Tickets Supervisor at Altera

Warren, Vermont, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Resorts, TourismIndustries

Requirements

Must be a minimum of 18 years of age
Must have a minimum of a high school diploma or equivalent
Must have strong reading, math, and computer skills
Previous supervisory experience and customer service experience required
Strong verbal and written communication skills
Resort experience preferred
Previous POS software experience preferred
Proficiency in Microsoft Office Suite preferred
Professional and friendly personality
Ability to maintain a pleasant, responsive, helpful, and knowledgeable attitude while juggling many demands
Excellent listening/communication skills
Ability to accurately perform basic math
Timely and reliable attendance
Must be available to work a flexible workweek, including holidays and weekends

Responsibilities

Resolve guests' problems and handle special requests
Provide courteous responses and solutions to a variety of problems
Help supervise frontline staff
Assist in planning and assigning work and training of staff
Assist in staff scheduling
Coordinate daily operations of Season Pass/Ticket office and Guest Service Desk
Knowledge of all current products, promotions, and procedures
Promote and sell products, cash out, and assist with staff cash outs
Present a pleasant attitude and help with problems related to guests' needs
Act as communications conduit between line staff and manager
Keep records and logs up to date
Ensure positive, accurate, prompt, and courteous service, while helping guests select products that best suit their individual needs

Skills

Customer Service

Guest Relations

Staff Supervision

Staff Scheduling

Staff Training

Ticket Sales

Cash Handling

Product Knowledge

Problem Resolution

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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