Guest Service Supervisor at Global Partners

Lake George, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and maintain a guest-centric approach
Superior relationship-building skills to foster positive interactions with guests and associates
Reliable and accountable with strong organizational and detail-oriented skills
Ability to effectively address issues and utilize problem-solving techniques
Demonstrated ability to take initiative, make decisions, and prioritize tasks independently
Ability to direct others and provide constructive feedback

Responsibilities

Oversee employee performance and ensure completion of all job duties
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure products are replenished to maintain in-stock conditions
Ensure the 24/7 execution of all guest service programs and processes
Oversee housekeeping functions (cleaning, dusting, sweeping, mopping, emptying trash)

Skills

Key technologies and capabilities for this role

LeadershipGuest ServiceProblem-SolvingCash ManagementPoint of Sale OperationsEmployee CoachingRelationship BuildingOperational Compliance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills for pleasant interactions, superior relationship-building, trustworthiness with organizational skills, problem-solving, self-starter abilities, and leadership skills to direct others.

What is the company culture like at Global Partners LP?

The company has a long history of over 90 years and focuses on energy transition and community support, seeking passionate individuals dedicated to outstanding guest service and store operations.

What makes a strong candidate for this position?

A strong candidate demonstrates guest service skills, relationship building, trustworthiness, problem-solving, self-starter initiative, and leadership abilities to supervise employees and ensure operational compliance.