Guest Service Supervisor at Global Partners

Acton, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and create an enjoyable shopping experience
Superior relationship-building skills and the ability to connect with guests and associates
Reliable and responsible individual
Detail-oriented with excellent organizational skills
Ability to defuse issues using effective problem-solving techniques
Proven self-starter with the ability to make decisions independently
Ability to direct others and prioritize tasks effectively

Responsibilities

Oversee employee performance and ensure they fulfill all assigned job duties
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Manage cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest concerns and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem SolvingOrganizational SkillsPOS OperationsCash HandlingStore MaintenanceTeam CoachingCustomer Interaction

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What skills are required for this position?

Key skills include guest service skills for creating enjoyable experiences, superior relationship-building, organizational skills, problem-solving, self-starter ability, and leadership to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company has over 90 years of history, is committed to innovation, the energy transition via the GlobalGLO initiative, and supporting local communities.

How do I apply for this position?

Application instructions are not specified in the job description; interested candidates should contact Global Partners LP directly for details.