Guest Service Supervisor at Global Partners

Danbury, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to all guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident demeanor with good eye contact
Reliable and accountable
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven ability to make decisions and take initiative
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure they fulfill all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenish products to maintain in-stock conditions
Address guest inquiries and complaints effectively

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipEmployee CoachingPoint of SaleCash HandlingProblem SolvingOrganizational SkillsCommunication

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What are the key skills required for the Guest Service Supervisor role?

Key skills include guest service skills for pleasant greetings, superior relationship-building, confident communication with good eye contact, organizational skills, problem-solving, self-starter abilities, and leadership to direct others.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Global Partners LP?

The company has over 90 years of history with a commitment to innovation, the energy transition, community support, and seeks passionate individuals with great ideas to contribute to its future while driving exceptional guest experiences.

How should I apply for the Guest Service Supervisor position?

Interested candidates should visit the Global Partners LP careers website to submit their resume and cover letter.