Guest Service Supervisor at Global Partners

South Kingstown, Rhode Island, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confident communication with eye contact
Strong relationship-building skills
Trustworthy and responsible behavior
Detail-oriented and excellent organizational skills
Problem-solving techniques for defusing issues
Self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Coach employees by providing constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale (POS) system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionPOS SystemsCash HandlingProblem SolvingTeam CoachingOrganizational SkillsCommunicationHousekeepingInventory ReplenishmentGuest Relations

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this position remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, strong relationship-building, confident communication, detail-oriented organizational abilities, and problem-solving techniques.

What is the company culture like at Global Partners LP?

The company values innovation, community engagement, and a commitment to the energy transition, seeking passionate individuals dedicated to outstanding service and future growth.

What makes a strong candidate for this Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for guest care, guest-focused mentality, self-starter qualities with decision-making abilities, and the ability to supervise and coach employees.