Guest Service Supervisor at Global Partners

Houston, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident and makes eye contact with guests
A trustworthy and responsible individual
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
A proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they perform all job duties implemented by management
Provide constructive feedback to employees to help them perform specific tasks
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Ensure products are replenished to maintain in-stock conditions
Address inquiries and resolve guest issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem-SolvingOrganizational SkillsPOS OperationsCash HandlingCommunication

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key required skills include guest service skills for pleasant interactions, superior relationship-building, confident communication with eye contact, leadership to direct others, and problem-solving to defuse issues.

What is the company culture like at Global Partners LP?

The company emphasizes innovation, community support, and investing in the energy transition, with a long history of over 90 years and a commitment to delivering energy to communities.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a trustworthy, detail-oriented self-starter with leadership abilities, excellent organizational skills, and a passion for providing exceptional guest service through relationship-building and problem-solving.