Guest Service Supervisor at Global Partners

Orange, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love to take care of guests
Pride in your work
Guest come first mentality
Exceptional guest service skills
Pleasant greeting and parting remarks
Confidence and eye contact with guests
Superior relationship building skills
Trustworthy and responsible
Detail-oriented
Excellent organizational skills
Problem-solving techniques
Self-starter with demonstrated ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees making sure they are performing all the job duties implemented by management
Coaching employees by giving them constructive feedback to help perform certain tasks
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale pursuant to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable
Always replenishes products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Customer ServiceGuest ExperienceTeam SupervisionOrganizational SkillsProblem SolvingDecision MakingTask PrioritizationRelationship Building

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What skills are required for the Guest Service Supervisor position?

Key requirements include exceptional guest service skills, superior relationship building skills, excellent organizational skills, problem-solving techniques, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company emphasizes a family-like environment, putting guests first, pride in work, and innovation while delivering value to communities, with a focus on passionate people contributing great ideas for future growth.

What makes a strong candidate for this Guest Service Supervisor role?

Strong candidates demonstrate a genuine love for taking care of guests, pride in their work, a guest-first mentality, trustworthiness, detail-orientation, and self-starting abilities with leadership skills.