Guest Service Supervisor at Global Partners

Keene, New Hampshire, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills
Pleasant greeting and parting remarks to all guests
Confident and makes eye contact with guests
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Coach employees by providing constructive feedback to help them perform specific tasks
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenishes products to ensure in-stock conditions
Address guest inquiries and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionProblem SolvingCash HandlingPOS SystemsInventory ReplenishmentHousekeepingCustomer Relationship BuildingDecision MakingOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include exceptional guest service skills, superior relationship-building skills, detail-oriented organizational skills, problem-solving techniques to defuse issues, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company seeks passionate individuals dedicated to exceptional guest service, pride in work, and contributing to growth and innovation, while delivering energy to communities for over 90 years and supporting charitable work.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for guest care, guest-focused mentality with exceptional service skills, confidence in interactions, trustworthiness, self-starter qualities with decision-making ability, and leadership to supervise and coach employees.