Guest Service Supervisor at Global Partners

Keene, New Hampshire, United States

Global Partners Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Genuine love for taking care of guests and demonstrating pride in work
  • Guest-focused mentality and exceptional guest service skills
  • Pleasant greeting and parting remarks to all guests
  • Confident and makes eye contact with guests
  • Superior relationship-building skills
  • Trustworthy and responsible
  • Detail-oriented and possesses excellent organizational skills
  • Ability to defuse issues using problem-solving techniques
  • Proven self-starter with decision-making ability
  • Ability to direct others and prioritize tasks

Responsibilities

  • Supervise employees, ensuring they perform all job duties as implemented by management
  • Coach employees by providing constructive feedback to help them perform specific tasks
  • Greet guests and provide an enjoyable shopping experience
  • Adhere to established safety, security, quality, and store operations policies and procedures
  • Operate the point of sale system according to corporate standards
  • Maintain proper cash levels
  • Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
  • Ensure the 24/7 execution of all guest service programs and processes
  • Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
  • Replenishes products to ensure in-stock conditions
  • Address guest inquiries and resolve issues effectively

Skills

Guest Service
Employee Supervision
Problem Solving
Cash Handling
POS Systems
Inventory Replenishment
Housekeeping
Customer Relationship Building
Decision Making
Organizational Skills

Global Partners

About Global Partners

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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