Guest Service Supervisor at Global Partners

Hopkinton, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Work from your heart, genuinely love to take care of guests, and demonstrate pride in your work
Display a guest-come-first mentality and showcase exceptional guest service skills
Confident and make eye contact with guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Trustworthy and responsible
Detail-oriented and possess excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with demonstrated decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale pursuant to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Always replenish products to ensure in-stock conditions
Address guest inquiries and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionTeam CoachingProblem SolvingPOS OperationCash HandlingStore OperationsSafety ComplianceCustomer EngagementHousekeeping

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship-building skills, detail-oriented organizational abilities, problem-solving techniques, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company values passionate individuals who work from the heart, genuinely love taking care of guests, demonstrate pride in their work, and contribute great ideas, while providing opportunities for career growth.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-come-first mentality, exceptional service skills, confidence, relationship-building abilities, trustworthiness, problem-solving, and leadership in directing and prioritizing tasks.