Guest Service Supervisor at Global Partners

Waterbury, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest-focused mentality and exceptional guest service skills
Pleasant greeting and parting remarks to all guests
Confident and makes eye contact with guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale (POS) system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Customer ServiceGuest ServiceSupervisionTeam CoachingPOS SystemsCash HandlingProblem SolvingOrganizational SkillsInventory ReplenishmentHousekeepingSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a guest-focused mentality with exceptional guest service skills, superior relationship-building skills, detail-oriented organizational abilities, problem-solving to defuse issues, and self-starter qualities with decision-making and leadership skills.

What is the company culture like at Global Partners LP?

Global Partners LP is committed to innovation, the energy transition, and supporting communities, with over 90 years of delivering energy, and seeks passionate individuals with great ideas.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-focused mentality, exceptional service skills, relationship-building abilities, trustworthiness, detail-orientation, problem-solving, self-starting initiative, and leadership in directing others.