Guest Service Supervisor at Global Partners

Manchester, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Exceptional guest service skills, including providing pleasant greetings and parting remarks
Superior relationship-building skills to establish connections with guests and associates
Confident and makes eye contact with guests
Demonstrates trustworthiness and responsibility
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with demonstrated decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Replenishes products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionPoint of Sale OperationsProblem SolvingOrganizational SkillsCommunicationRelationship BuildingCash Handling

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Required skills include exceptional guest service skills, superior relationship-building skills, confident communication with eye contact, trustworthiness, organizational skills, problem-solving, self-starter abilities, and leadership to direct others.

What is the company culture like at Global Partners LP?

Global Partners LP is committed to innovation, community support, and the energy transition, with a long history of over 90 years providing energy solutions.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a passionate self-starter with exceptional guest service skills, leadership abilities to supervise and coach employees, and problem-solving skills to handle guest inquiries and complaints.