Guest Service Supervisor at Global Partners

New Canaan, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Exceptional guest service skills, including pleasant greetings and parting remarks
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident demeanor with eye contact
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipProblem-SolvingPOS OperationEmployee CoachingCash HandlingStore OperationsSafety ComplianceOrganizational SkillsRelationship Building

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What key skills are required for the Guest Service Supervisor role?

Required skills include exceptional guest service skills, superior relationship-building skills, confident communication with eye contact, excellent organizational skills, problem-solving abilities, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company has over 90 years of history delivering energy to communities, is committed to the future with investments in energy transition and community support, and provides opportunities for career advancement to passionate individuals.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates are self-starters who are trustworthy, responsible, detailed-oriented, and demonstrate leadership in supervising employees, coaching through feedback, and solving guest issues.