Guest Service Supervisor at Global Partners

Ayer, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests
Guest-focused mentality
Exceptional guest service skills (pleasant greetings and parting remarks)
Confident communication with eye contact
Strong relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Problem-solving techniques
Self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees and ensure they perform all job duties implemented by management
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to maintain in-stock conditions
Address guest issues using problem-solving techniques

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionPOS SystemsCash HandlingProblem SolvingOrganizational SkillsInventory ReplenishmentHousekeepingSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include exceptional guest service skills, strong relationship-building, confident communication, problem-solving techniques, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company values passionate individuals who love taking care of guests, have a guest-focused mentality, and contribute great ideas, with a long history of community support and opportunities for career advancement.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine love for guest service, self-starter qualities with decision-making ability, trustworthiness, detail-oriented organization, and leadership skills to supervise and coach employees.