Guest Service Supervisor at Global Partners

Northwood, New Hampshire, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to establish connections with guests and associates
Confident communication style with eye contact
Ability to defuse issues using problem-solving techniques
Reliable and accountable
Detail-oriented and excellent organizational skills
Proven ability to make decisions and work independently
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest concerns and resolve issues effectively

Skills

Key technologies and capabilities for this role

LeadershipGuest ServiceProblem-SolvingCommunicationOrganizational SkillsSupervisionCoachingPoint of SaleStore OperationsStore Maintenance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

The role requires guest service skills with pleasant greetings, superior relationship-building, confident communication, problem-solving, leadership, organizational skills, and the ability to work independently as a self-starter.

What is the company culture like at Global Partners LP?

The company values passion for guest service, strong leadership, and commitment to upholding Global Partners’ values, while seeking motivated individuals to contribute to the company's future.

How can I stand out as a candidate for this position?

Demonstrate strong guest service skills, leadership experience in directing others, problem-solving abilities, and a self-starter mindset with excellent organizational skills to align with the role's requirements.