Guest Service Supervisor at Global Partners

New Haven, Vermont, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests
Guest-focused mentality and exceptional guest service skills
Confident and maintains eye contact with guests
Strong relationship-building skills
Trustworthy and responsible
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Coach employees by providing constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale pursuant to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenish products to ensure in-stock conditions
Address guest concerns and issues

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCash HandlingPoint of SaleProblem SolvingOrganizational SkillsCustomer Relationship BuildingStore HousekeepingInventory ReplenishmentSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a genuine love for taking care of guests, exceptional guest service skills, strong relationship-building skills, detail-oriented organizational skills, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company invests in the energy transition, supports communities, and seeks passionate people with great ideas to contribute to its future, with over 90 years of experience delivering energy across the US.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-focused mentality, exceptional service skills, problem-solving to defuse issues, self-starting decision-making, and the ability to supervise and coach employees effectively.