Guest Service Supervisor at Global Partners

Meriden, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest-Focused Mentality: Genuine love for taking care of guests and demonstrating pride in work
Excellent Guest Service Skills: Providing pleasant greetings and parting remarks
Relationship Building: Superior ability to establish connections with guests and associates
Trustworthy and Responsible: Demonstrating reliability and accountability
Detail-Oriented: Excellent organizational skills and attention to detail
Problem-Solving: Ability to defuse issues using effective techniques
Self-Starter: Demonstrated ability to make decisions and take initiative
Leadership Skills: Ability to direct others and prioritize tasks

Responsibilities

Supervise Employees: Ensure employees perform all job duties as directed by management
Employee Coaching: Provide constructive feedback to help employees improve performance
Guest Greeting & Experience: Greet guests and provide an enjoyable shopping experience
Policy Adherence: Adhere to established safety, security, quality, and store operations policies
Point of Sale Operations: Operate the point of sale system according to corporate standards, maintain proper cash levels
Store Housekeeping: Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Guest Service Programs: Ensure the 24/7 execution of all guest service programs and processes
Cash Processing: Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Product Replenishment: Ensure products are replenished to maintain in-stock conditions
Guest Inquiries & Complaints: Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipTeam SupervisionEmployee CoachingPOS OperationsCash HandlingProblem SolvingStore OperationsOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a guest-focused mentality, excellent guest service skills, leadership skills, problem-solving abilities, and being a self-starter with attention to detail.

What is the company culture like at Global Partners LP?

The company emphasizes innovation, community support, future growth, and delivering energy and value to communities, with a commitment to exceptional guest experiences and a positive store environment.

How can I stand out when applying for the Guest Service Supervisor position?

Highlight your guest-focused mentality, leadership skills, problem-solving abilities, and experience in relationship building and taking initiative to demonstrate you can drive exceptional guest experiences and supervise effectively.