Guest Service Supervisor at Global Partners

Milford, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to all guests
Superior relationship-building skills to establish connections with guests and associates
Trustworthy and responsible individual
Excellent organizational skills and a detail-oriented approach
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions independently
Ability to direct others and prioritize tasks effectively

Responsibilities

Oversee employee performance, ensuring they complete all assigned job duties
Provide constructive feedback to employees to improve their performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and complaints effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionPOS SystemsStore MaintenanceProblem SolvingRelationship BuildingOrganizational Skills

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills for pleasant greetings, superior relationship-building, leadership to direct others and prioritize tasks, problem-solving to defuse issues, and being a detail-oriented self-starter.

What is the company culture like at Global Partners LP?

The company values passionate individuals dedicated to exceptional guest experiences, innovation, community support, and contributing to future growth over the next 90 years.

What makes a strong candidate for this position?

A strong candidate is trustworthy, responsible, detail-oriented, a self-starter capable of independent decisions, with proven leadership, relationship-building, and problem-solving skills.