Guest Service Supervisor at Global Partners

Portland, Maine, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confidence and ability to make eye contact with guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Coach employees by providing constructive feedback to help them perform specific tasks
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenish products to ensure in-stock conditions
Address inquiries and resolve guest concerns effectively

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionCash HandlingPOS OperationProblem SolvingTeam CoachingStore OperationsSafety ComplianceHousekeepingRelationship Building

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this position remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship-building skills, detail-oriented organizational abilities, problem-solving to defuse issues, and leadership to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company fosters a positive environment for guests and team members, values passionate individuals dedicated to outstanding service, and is committed to community support and the energy transition.

What makes a strong candidate for this Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for guest service, confidence in interactions, trustworthiness, self-starter qualities with decision-making ability, and leadership skills to supervise and coach employees.