Guest Service Supervisor at Global Partners

Orange, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Convenience StoresIndustries

Requirements

Genuine love for taking care of guests
Guest-focused mentality
Exceptional guest service skills (pleasant greetings and parting remarks)
Confident and makes eye contact with guests
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Problem-solving techniques for defusing issues
Self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Coach employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenish products to maintain in-stock conditions
Address guest issues and concerns

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionTeam CoachingPOS SystemsCash HandlingProblem SolvingOrganizational SkillsHousekeepingSafety ComplianceInventory Replenishment

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include exceptional guest service skills, superior relationship-building skills, detail-oriented and excellent organizational skills, problem-solving techniques, and ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company has over 90 years of history, focuses on the future with investments in energy transition and community support, and provides opportunities for career advancement to passionate individuals.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine love for taking care of guests, guest-focused mentality, self-starter qualities with decision-making ability, and supervisory skills to coach and direct employees.