Guest Service Supervisor at Global Partners

Schenectady, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and display a guest-first mentality
Superior relationship-building skills
Reliable and responsible
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Oversee employees and ensure they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address guest inquiries

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem-SolvingOrganizational SkillsPoint of SaleCash HandlingStore Maintenance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this position?

Required skills include guest service skills with a guest-first mentality, superior relationship-building, organizational skills, problem-solving, self-starter abilities, and leadership to direct others.

What is the company culture like at Global Partners LP?

Global Partners LP values passionate individuals with great ideas, focuses on delivering energy to communities for over 90 years, and supports local communities through initiatives like GlobalGLO while investing in the energy transition.

What makes a strong candidate for the Guest Service Supervisor role?

Strong candidates demonstrate a guest-first mentality, leadership to oversee employees, problem-solving skills, and reliability as a self-starter with organizational abilities.