Guest Service Supervisor at Global Partners

Marlborough, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests and associates
Superior relationship-building skills
Confident and makes eye contact with guests
Ability to defuse issues using problem-solving techniques
Detail-oriented and possesses excellent organizational skills
Proven self-starter with the ability to make decisions
Demonstrates trustworthiness and responsibility

Responsibilities

Supervise employees, ensuring they perform all job duties
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to ensure in-stock conditions
Address guest issues effectively

Skills

Key technologies and capabilities for this role

Customer ServiceTeam SupervisionEmployee CoachingPOS SystemsCash ManagementProblem SolvingOrganizational SkillsStore MaintenanceSafety ComplianceGuest Interaction

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills for pleasant interactions, superior relationship-building, confident communication with eye contact, problem-solving to defuse issues, organizational skills, self-starter ability, and trustworthiness.

What is the company culture like at Global Partners LP?

The company invests in the future with initiatives like GlobalGLO, supports local communities, and seeks passionate individuals with great ideas to contribute to its growth.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate guest service skills, relationship-building, communication, problem-solving, organizational abilities, self-starter qualities, and trustworthiness to supervise employees and ensure excellent guest experiences.