Guest Service Supervisor at Global Partners

Houston, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and build rapport
Superior relationship-building skills to connect with guests and associates
Reliable and accountable
Detail-oriented and possessing excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven ability to take initiative and make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they complete all assigned tasks as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards
Maintain proper cash levels and perform cash processes (deposits, lottery, gift cards, checks)
Ensure products are replenished to maintain in-stock conditions
Ensure the execution of all guest service programs and processes
Maintain store cleanliness through housekeeping functions (cleaning, dusting, sweeping, mopping, emptying trash)

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipSupervisionCash HandlingPoint of SaleInventory ManagementProblem SolvingOrganizational SkillsTeam Coaching

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this a remote position or does it require onsite work?

This is an onsite position.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills for building rapport, leadership skills to direct others, organizational skills, problem-solving abilities, and being a self-starter.

What is the company culture like at Global Partners LP?

The company is committed to innovation, investing in the energy transition, and supporting community initiatives, while seeking passionate individuals to contribute to its future growth.

What makes a strong candidate for this Guest Service Supervisor role?

A strong candidate demonstrates guest service skills, relationship-building abilities, leadership, trustworthiness, organizational skills, problem-solving, and initiative as a self-starter.