Guest Service Supervisor at Global Partners

Houston, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and create an enjoyable shopping experience
Superior relationship-building skills and the ability to connect with guests and associates
Reliable and responsible individual
Detail-oriented and possessing excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure completion of all job duties
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure products are replenished to maintain in-stock conditions
Ensure the 24/7 execution of all guest service programs and processes
Maintain store cleanliness through housekeeping functions (cleaning, dusting, sweeping, mopping, emptying trash)

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem SolvingOrganizational SkillsPOS OperationsCash ManagementRelationship Building

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this a remote position or does it require onsite work?

This is an onsite position.

What key skills are required for the Guest Service Supervisor role?

Required skills include guest service skills for creating enjoyable experiences, superior relationship-building, organizational skills, problem-solving, leadership to direct others, and being a reliable self-starter.

What is the company culture like at Global Partners LP?

The company is committed to delivering energy and value to communities, investing in the future with initiatives like GlobalGLO and community support, and emphasizes exceptional guest service and team support.

What makes a strong candidate for this Guest Service Supervisor role?

A strong candidate is a passionate, reliable self-starter with demonstrated guest service skills, relationship-building abilities, organizational prowess, problem-solving techniques, and leadership to supervise and coach employees.