Guest Service Supervisor at Global Partners

Ludlow, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide exceptional guest service, including pleasant greetings and parting remarks
Superior relationship-building skills to connect with guests and associates
Confident communication style with eye contact
Reliable and responsible individual
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they complete all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest concerns and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionCommunicationProblem-SolvingOrganizational SkillsPoint of Sale OperationsCash Management

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key required skills include guest service skills with pleasant greetings, superior relationship-building, confident communication, organizational skills, problem-solving, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company focuses on delivering energy to communities, innovation through initiatives like GlobalGLO, community support via charitable work, and maintaining a positive and productive store environment.

How should I apply for the Guest Service Supervisor position?

Submit your resume and a cover letter outlining your qualifications and interest in the position to demonstrate you are a passionate, motivated self-starter with the listed guest service and leadership skills.