Guest Service Supervisor at Global Partners

Branford, Connecticut, United States

Global Partners Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, EnergyIndustries

Requirements

  • Genuine love to take care of guests
  • Pride in work
  • Guest-centric mentality
  • Exceptional guest service skills (pleasant greetings and parting remarks)
  • Confident and makes eye contact with guests
  • Superior relationship-building skills
  • Trustworthy and responsible
  • Detail-oriented and excellent organizational skills
  • Problem-solving techniques for defusing issues
  • Self-starter with decision-making ability
  • Ability to direct others and prioritize tasks

Responsibilities

  • Supervise employees, ensuring they perform all job duties implemented by management
  • Coach employees with constructive feedback
  • Greet guests and provide an enjoyable shopping experience
  • Adhere to established safety, security, quality, and store operations policies
  • Operate the point of sale (POS) system according to corporate standards
  • Maintain proper cash levels
  • Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
  • Ensure the 24/7 execution of all guest service programs and processes
  • Handle all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
  • Replenish products to ensure in-stock conditions
  • Address inquiries and complaints from guests

Skills

Guest Service
Employee Supervision
POS Operation
Cash Handling
Store Housekeeping
Inventory Replenishment
Problem Solving
Team Coaching
Customer Complaint Resolution

Global Partners

About Global Partners

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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