Guest Service Supervisor at Global Partners

Hampton, New Hampshire, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to connect with guests and associates
Confident communication style with good eye contact
Ability to defuse issues using effective problem-solving techniques
Detail-oriented and excellent organizational skills
Proven self-starter with the ability to make decisions independently
Ability to direct others and prioritize tasks
Reliable and responsible individual

Responsibilities

Supervise employees to ensure they are performing all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and perform cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest concerns and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem-SolvingCash HandlingPoint of Sale OperationsEmployee CoachingCommunicationOrganizational SkillsRelationship Building

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication, problem-solving, organizational skills, leadership, and being a self-starter.

What is the company culture like at Global Partners LP?

The company emphasizes delivering exceptional guest experiences, employee development, upholding standards, innovation, energy transition, and community support, with over 90 years of history in energy solutions.

What makes a strong candidate for this position?

A strong candidate is a reliable, responsible self-starter with leadership skills, excellent guest service abilities, relationship-building prowess, confident communication, problem-solving techniques, and strong organizational skills.