Guest Service Supervisor at Global Partners

Pittsfield, Massachusetts, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Work from your heart, genuinely love to take care of guests, and demonstrate pride in your work
Display a guest-centric mentality and showcase exceptional guest service skills through pleasant greetings and parting remarks
Be confident and make eye contact with guests
Possess superior relationship-building skills and establish connections with guests and associates
Be trustworthy and responsible
Be detail-oriented with excellent organizational skills
Defuse issues by utilizing problem-solving techniques
Be a proven self-starter with demonstrated decision-making ability
Direct others and prioritize tasks

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest concerns and issues effectively