Guest Service Supervisor at Global Partners

Pittsfield, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Work from your heart, genuinely love to take care of guests, and demonstrate pride in your work
Display a guest-centric mentality and showcase exceptional guest service skills through pleasant greetings and parting remarks
Be confident and make eye contact with guests
Possess superior relationship-building skills and establish connections with guests and associates
Be trustworthy and responsible
Be detail-oriented with excellent organizational skills
Defuse issues by utilizing problem-solving techniques
Be a proven self-starter with demonstrated decision-making ability
Direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest concerns and issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCoachingProblem SolvingRelationship BuildingCash HandlingPOS SystemStore OperationsHousekeepingSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What key skills are required for the Guest Service Supervisor role?

Required skills include exceptional guest service skills, superior relationship-building skills, detail-oriented organizational abilities, problem-solving techniques, and decision-making as a self-starter who can direct others.

What is the company culture like at Global Partners LP?

The company is committed to innovation, the energy transition (GlobalGLO), and supporting communities, seeking passionate individuals who work from the heart with pride in their work and a guest-centric mentality.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates genuinely love taking care of guests, demonstrate exceptional service skills with confidence and relationship-building, are detail-oriented problem-solvers, self-starters with decision-making ability, and can supervise and coach employees effectively.