Guest Service Supervisor at Global Partners

Livingston, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Convenience StoresIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to connect with guests and associates
Confident communication style with good eye contact
Ability to defuse issues using problem-solving techniques
Reliable and accountable
Detail-oriented and possessing excellent organizational skills
Proven ability to make decisions and work independently
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure completion of all job duties
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipTeam SupervisionCommunicationProblem SolvingOrganizational SkillsPOS SystemsCash HandlingStore Maintenance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication, problem-solving, leadership, organizational skills, and being a self-starter.

What is the company culture like at Global Partners LP?

The company values innovation, community engagement, and investing in the energy transition, while seeking motivated leaders for exceptional guest experiences and store operations.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates guest service skills, relationship-building, confident communication, problem-solving, leadership, organizational skills, reliability, and the ability to work independently as a self-starter.