Guest Service Supervisor at Global Partners

Pittsfield, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Work from your heart, genuinely love to take care of guests, and demonstrate pride in your work
Display a guest-come-first mentality and showcase exceptional guest service skills by providing pleasant greetings and parting remarks
Confident and make eye contact with guests
Superior relationship-building skills and establish connections with guests and associates
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Defuse issues by utilizing problem-solving techniques
Proven self-starter with demonstrated decision-making abilities
Direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Manage all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address guest concerns and issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionPerformance CoachingPOS SystemProblem SolvingDecision MakingStore OperationsSafety ComplianceStore MaintenanceOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are needed for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship-building, problem-solving techniques, decision-making abilities, and leadership to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company values passionate individuals with innovative ideas, commitment to exceptional guest experiences, community support, and investing in the energy transition and future growth.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates work from the heart, genuinely love taking care of guests, demonstrate pride in their work, show a guest-come-first mentality, and possess leadership skills to supervise and coach employees.