Guest Service Supervisor at Global Partners

Charlton, Massachusetts, United States

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Genuine love for taking care of guests and pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings, parting remarks)
Confident demeanor with eye contact
Strong relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Problem-solving techniques for defusing issues
Self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Supervise employees, ensuring they perform all job duties as directed by management
Coach employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to maintain in-stock conditions
Address guest inquiries and resolve issues effectively