Guest Service Supervisor at Global Partners

Katy, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Exceptional guest service skills, including pleasant greetings and parting remarks
Superior relationship-building skills to connect with guests and associates
Confident and demonstrates eye contact with guests
Trustworthy and responsible demeanor
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipCommunicationProblem-SolvingOrganizational SkillsCash ManagementPoint of Sale OperationsEmployee CoachingStore Maintenance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include exceptional guest service skills, superior relationship-building skills, confident communication with eye contact, organizational skills, problem-solving abilities, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company values passion for guest service, commitment to upholding company values, and seeks passionate individuals to contribute to the company's future and invest in innovative ideas while supporting communities.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate exceptional guest service skills, leadership abilities, problem-solving techniques, trustworthiness, and a self-starter mindset with organizational prowess.