Guest Service Supervisor at Global Partners

Lee, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide exceptional guest service, including pleasant greetings and parting remarks
Superior relationship-building skills and the ability to connect with guests and associates
Confident communication style with eye contact
Reliable and responsible individual
Detail-oriented and possessing excellent organizational skills
Ability to defuse issues using effective problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards, maintaining proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address guest concerns and issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipSupervisionCoachingProblem-SolvingPoint of SaleCommunicationOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What key skills are required for the Guest Service Supervisor role?

Required skills include guest service skills with pleasant greetings, superior relationship-building, confident communication, organizational skills, problem-solving, and leadership to direct others.

What is the company culture like at Global Partners LP?

Global Partners LP emphasizes maintaining a positive and engaging environment for guests, innovation, community support, and investing in the future of energy, with a history of over 90 years.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates are reliable self-starters with demonstrated guest service skills, leadership ability, problem-solving techniques, and excellent organizational skills to supervise employees and ensure store operations.