Guest Service Supervisor at Global Partners

West Haven, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, RetailIndustries

Requirements

Guest come first mentality
Exceptional guest service skills (pleasant greetings, eye contact)
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Problem-solving techniques
Self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale (POS) system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposit preparation, lottery, gift cards, checks)
Replenish products to maintain in-stock conditions
Address guest inquiries and complaints

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCoachingPOS OperationCash HandlingHousekeepingProduct ReplenishmentProblem SolvingDecision MakingCustomer Complaint Resolution

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a guest come first mentality, exceptional guest service skills, superior relationship-building skills, detail-oriented organizational skills, and problem-solving with decision-making ability.

What is the company culture like at Global Partners LP?

The company emphasizes a guest-focused approach, community support, innovation, and investment in the energy transition, with a history of over 90 years delivering energy to communities.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-first mentality, exceptional service and relationship-building skills, trustworthiness, detail-orientation, problem-solving, self-starting initiative, and the ability to direct others and prioritize tasks.