Guest Service Supervisor at Global Partners

Fairfield, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Convenience StoresIndustries

Requirements

Exceptional guest service skills, including pleasant greetings and parting remarks
Superior relationship-building skills and the ability to connect with guests and associates
Confident demeanor, making eye contact with guests
Demonstrated trustworthiness and responsibility
Detail-oriented and possessing excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions independently
Ability to direct others and prioritize tasks effectively

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Replenish products to maintain in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipTeam SupervisionProblem SolvingPOS SystemsCash HandlingOrganizational SkillsCommunicationEmployee CoachingStore Operations

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Required skills include exceptional guest service skills, superior relationship-building, confident communication with eye contact, trustworthiness, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company has over 90 years of history and is committed to innovation, community support, and the energy transition, seeking passionate individuals with great ideas.

How should I apply for the Guest Service Supervisor position?

Application instructions are not provided in the job description; interested candidates should contact Global Partners LP directly for application details.