Guest Service Supervisor at Global Partners

Newport News, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-first mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confidence and eye contact with guests
Superior relationship-building skills
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Ability to utilize problem-solving techniques to defuse issues
Self-starter with demonstrated decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to ensure in-stock conditions

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionPOS SystemsCash HandlingInventory ReplenishmentProblem SolvingTeam CoachingHousekeepingSafety Compliance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What skills are required for the Guest Service Supervisor role?

Key requirements include a genuine love for taking care of guests, guest-first mentality with exceptional service skills, superior relationship-building skills, detail-oriented organizational abilities, problem-solving techniques, and self-starter decision-making with the ability to direct others.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are Global Partners LP's company values and culture like?

The company values a guest-centric approach, embracing the future, investing in the energy transition (GlobalGLO), and supporting communities, with a mission to deliver energy for communities to grow, move, and thrive.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a passionate team player with a guest-first mentality, exceptional service skills, relationship-building abilities, problem-solving confidence, and leadership to direct and coach others while upholding company values.