Guest Service Supervisor at Global Partners

Willington, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Pleasant greeting and parting remarks to all guests. Confident and maintains eye contact
Superior relationship-building skills to connect with guests and associates
Reliable and accountable
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Demonstrated ability to make decisions and work independently
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure they complete all assigned tasks
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem SolvingOrganizational SkillsRelationship BuildingPoint of Sale Operations

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Key skills include a guest service mindset, superior relationship-building, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company emphasizes investing in the future, community support, and innovation, with a long history of over 90 years delivering energy to communities and initiatives like GlobalGLO.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine guest service mindset, leadership skills to supervise and coach employees, problem-solving abilities, and organizational skills to manage store operations independently.