Guest Service Supervisor at Global Partners

Beverly, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests, showcasing exceptional guest service skills
Superior relationship-building skills and the ability to establish connections with guests and associates
Reliable and responsible individual
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address guest concerns and issues effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipTeam SupervisionEmployee CoachingProblem SolvingOrganizational SkillsPOS OperationsStore MaintenanceRetail Operations

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Required skills include exceptional guest service skills, superior relationship-building, leadership skills, organizational skills, and problem-solving abilities.

What is the company culture like at Global Partners LP?

The company embraces innovation, seeks passionate individuals to contribute to its future, and is committed to delivering energy to communities while supporting the energy transition.

What makes a strong candidate for this Guest Service Supervisor position?

A strong candidate is a reliable self-starter with demonstrated guest service skills, leadership abilities, problem-solving techniques, and excellent organizational skills.