Guest Service Supervisor at Global Partners

Wells, Maine, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident communication style, including making eye contact with guests
Trustworthy and responsible individual
Detail-oriented and possessing excellent organizational skills
Ability to defuse issues using effective problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and perform cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest inquiries and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionEmployee CoachingCommunicationProblem-SolvingOrganizational SkillsPoint of Sale OperationsRelationship BuildingSafety Policies

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication with eye contact, leadership to direct others, and problem-solving to defuse issues.

What is the company culture like at Global Partners LP?

The company emphasizes providing a welcoming and enjoyable environment for guests, with a long history of over 90 years delivering energy to communities and investing in future growth and innovation.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate guest service skills, relationship-building, leadership, problem-solving, and being a trustworthy self-starter, as these align directly with the role's requirements.