Guest Service Supervisor at Global Partners

Manchester, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest-focused mentality and exceptional guest service skills
Pleasant greeting and parting remarks to all guests
Confident demeanor with eye contact
Superior relationship-building skills and ability to connect with guests and associates
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Problem-solving techniques for defusing issues
Self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenish products to maintain in-stock conditions
Address guest inquiries and complaints

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionPOS OperationCash HandlingInventory ReplenishmentProblem SolvingCustomer Complaint ResolutionOrganizational SkillsHousekeepingSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a guest-focused mentality with exceptional guest service skills, superior relationship-building skills, detail-oriented organizational abilities, problem-solving techniques, and self-starter qualities with decision-making ability.

What is the company culture like at Global Partners LP?

The company emphasizes delivering energy to communities for over 90 years, invests in the energy transition, supports communities, and provides opportunities for career growth while seeking passionate individuals.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-focused mentality, exceptional service skills, confident demeanor, relationship-building abilities, trustworthiness, detail-orientation, problem-solving, and leadership in directing others and prioritizing tasks.