Guest Service Supervisor at Global Partners

Smithfield, Rhode Island, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests and associates, and display a guest-first mentality
Superior relationship-building skills
Reliable and accountable
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address guest inquiries and resolve any issues that may arise

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionProblem SolvingOrganizational SkillsPOS SystemsCash HandlingStore MaintenanceSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include guest service skills with a guest-first mentality, superior relationship-building skills, leadership ability to direct others, organizational skills, and problem-solving to defuse issues.

What is the company culture like at Global Partners LP?

The company emphasizes delivering exceptional guest service, investing in the future through initiatives like GlobalGLO and community support, and has a long history of over 90 years serving communities.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-first mentality, leadership to supervise and coach employees, problem-solving skills, and reliability as a self-starter with organizational abilities.