Guest Service Supervisor at Global Partners

Lowell, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confident and engaging with guests (eye contact)
Strong relationship-building skills and ability to connect with guests and associates
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Problem-solving skills to diffuse issues
Self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to maintain in-stock conditions
Address guest issues and concerns

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionTeam CoachingCash HandlingPOS OperationProblem SolvingOrganizational SkillsStore HousekeepingInventory ReplenishmentSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, strong relationship-building, detail-oriented organizational abilities, problem-solving, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company emphasizes delivering energy and value to communities, investing in the future through initiatives like GlobalGLO, and seeks passionate individuals passionate about guest care and company growth.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine love for guest care, a guest-focused mentality, confidence in engaging with people, trustworthiness, self-starting decision-making, and leadership in directing and prioritizing tasks.