Guest Service Supervisor at Global Partners

Bridgeport, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Exceptional guest service skills, including providing pleasant greetings and parting remarks
Superior relationship-building skills and the ability to connect with guests and associates
Confident communication style with good eye contact
Demonstrates trustworthiness and responsibility
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they are performing all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipCommunicationProblem-SolvingOrganizational SkillsEmployee CoachingPoint of SaleCash HandlingPolicy AdherenceTeam Supervision

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include exceptional guest service skills, superior relationship-building, confident communication, organizational skills, problem-solving, and leadership abilities.

What is the company culture like at Global Partners LP?

The company emphasizes providing innovative retail experiences, fostering a positive environment for guests and associates, and has a 90-year history of delivering energy and value to communities.

How should I apply for this position?

Application instructions are not specified in the job description; interested candidates should contact Global Partners LP directly to inquire about application procedures.