Guest Service Supervisor at Global Partners

New Milford, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest Service Mentality: Genuine love for taking care of guests and demonstrating pride in work
Guest Interaction: Providing pleasant greetings and parting remarks to all guests
Relationship Building: Superior relationship-building skills to connect with guests and associates
Trustworthiness & Responsibility: Reliable and accountable
Detail-Oriented: Excellent organizational skills
Problem-Solving: Ability to diffuse issues using problem-solving techniques
Self-Starter: Demonstrated ability to make decisions and take initiative
Leadership: Ability to direct others and prioritize tasks

Responsibilities

Supervise Employees: Ensure employees perform all job duties implemented by management
Employee Coaching: Provide constructive feedback to help employees perform tasks effectively
Guest Greeting & Experience: Greet guests and provide an enjoyable shopping experience
Policy Adherence: Adhere to established safety, security, quality, and store operations policies
Point of Sale Operations: Operate the point of sale system according to corporate standards, maintain proper cash levels
Store Housekeeping: Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Guest Service Programs: Ensure the 24/7 execution of all guest service programs and processes
Cash Processes: Handle cash processes including deposit preparation, lottery, gift cards, and checks
Inventory Management: Replenish products to ensure in-stock conditions
Guest Inquiries & Complaints: Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

LeadershipCustomer ServiceEmployee SupervisionEmployee CoachingPoint of Sale OperationsProblem SolvingOrganizational SkillsRelationship Building

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a guest service mentality, superior relationship-building skills, leadership ability, problem-solving techniques, and being a self-starter with excellent organizational skills.

What is the company culture like at Global Partners LP?

The company emphasizes maintaining a positive and engaging environment for guests, supports communities, invests in the energy transition, and provides opportunities for career growth.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine love for guest service, leadership skills to direct and coach employees, problem-solving abilities, reliability, and initiative as a self-starter.