Guest Service Supervisor at Global Partners

New Milford, Connecticut, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Guest Service Mentality: Genuine love for taking care of guests and demonstrating pride in work
Guest Interaction: Providing pleasant greetings and parting remarks to all guests
Relationship Building: Superior relationship-building skills to connect with guests and associates
Trustworthiness & Responsibility: Reliable and accountable
Detail-Oriented: Excellent organizational skills
Problem-Solving: Ability to diffuse issues using problem-solving techniques
Self-Starter: Demonstrated ability to make decisions and take initiative
Leadership: Ability to direct others and prioritize tasks

Supervise Employees: Ensure employees perform all job duties implemented by management
Employee Coaching: Provide constructive feedback to help employees perform tasks effectively
Guest Greeting & Experience: Greet guests and provide an enjoyable shopping experience
Policy Adherence: Adhere to established safety, security, quality, and store operations policies
Point of Sale Operations: Operate the point of sale system according to corporate standards, maintain proper cash levels
Store Housekeeping: Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Guest Service Programs: Ensure the 24/7 execution of all guest service programs and processes
Cash Processes: Handle cash processes including deposit preparation, lottery, gift cards, and checks
Inventory Management: Replenish products to ensure in-stock conditions
Guest Inquiries & Complaints: Address inquiries and complaints from guests