Guest Care Associate at SpartanNash

Blair, Nebraska, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, GroceryIndustries

Requirements

Courteous customer service skills (in person or by telephone)
Ability to answer and direct incoming calls
Assistance with guest questions in store
Operating cash registers and/or self-checkouts
Handling various products (dry groceries, frozen foods, dairy, produce, etc.)
Processing financial transactions (cash, checks, credit cards, food stamps, etc.)
Understanding of store programs and product locations
Knowledge of check-stand equipment
Compliance with Company policies (security, cash handling, product handling, alcohol/tobacco sales)
Ability to communicate company programs and specials
Maintaining a clean and well-stocked department
Following PPE and Safety Guidelines
Following Food Safety and Cleaning Expectations
Following Guest Experience Guidelines

Responsibilities

Providing courteous guest service in person or by telephone
Answering incoming calls to the retail store and directing calls to the appropriate department
Assisting guests with questions in store
Performing/processing guest services transactions (credits, over-rings, refunds, lottery ticket sales, money orders/transfers, media purchases, etc.)
Operating cash registers and assisting guests with self-checkouts
Processing financial transactions including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, voids, and coupons
Bagging customer purchases
Maintaining understanding of current store programs and product locations
Understanding the use of check-stand equipment
Complying with Company policies regarding security, cash handling, product handling, alcohol and tobacco sales, etc
Communicating the Company programs, in-store specials, and coupons to customers
Notifying the department lead or manager of any issues with pricing, cash registers, etc
May be assigned tasks in other departments based on customer needs

Skills

Key technologies and capabilities for this role

Customer ServiceCash Register OperationTelephone AnsweringTransaction ProcessingSelf-Checkout AssistanceFood SafetyPPE ComplianceCash HandlingCredit Card ProcessingProduct Handling

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Care Associate role?

This information is not specified in the job description.

What skills are required for this Guest Care Associate position?

Required skills include courteous customer service in person or by telephone, ability to answer and direct incoming calls, operating cash registers and self-checkouts, processing financial transactions, and compliance with company policies on security, cash handling, and product handling.

Is this a full-time or part-time job?

This is a part-time position.

What makes a strong candidate for this role?

Strong candidates will have courteous customer service skills, experience with cash handling and operating registers, knowledge of processing various transactions, and the ability to follow safety, food handling, and company policy guidelines.