Guest Care Associate at SpartanNash

Blair, Nebraska, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, GroceryIndustries

Courteous customer service skills (in person or by telephone)
Ability to answer and direct incoming calls
Assistance with guest questions in store
Operating cash registers and/or self-checkouts
Handling various products (dry groceries, frozen foods, dairy, produce, etc.)
Processing financial transactions (cash, checks, credit cards, food stamps, etc.)
Understanding of store programs and product locations
Knowledge of check-stand equipment
Compliance with Company policies (security, cash handling, product handling, alcohol/tobacco sales)
Ability to communicate company programs and specials
Maintaining a clean and well-stocked department
Following PPE and Safety Guidelines
Following Food Safety and Cleaning Expectations
Following Guest Experience Guidelines

Providing courteous guest service in person or by telephone
Answering incoming calls to the retail store and directing calls to the appropriate department
Assisting guests with questions in store
Performing/processing guest services transactions (credits, over-rings, refunds, lottery ticket sales, money orders/transfers, media purchases, etc.)
Operating cash registers and assisting guests with self-checkouts
Processing financial transactions including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, voids, and coupons
Bagging customer purchases
Maintaining understanding of current store programs and product locations
Understanding the use of check-stand equipment
Complying with Company policies regarding security, cash handling, product handling, alcohol and tobacco sales, etc
Communicating the Company programs, in-store specials, and coupons to customers
Notifying the department lead or manager of any issues with pricing, cash registers, etc
May be assigned tasks in other departments based on customer needs