Guest Care at SpartanNash

Blair, Nebraska, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, GroceryIndustries

Requirements

Courteous customer service skills (in person or by telephone)
Ability to answer and direct incoming calls
Ability to assist guests with questions in store
Experience operating cash registers
Ability to handle various products (dry groceries, frozen foods, dairy, produce, etc.)
Understanding of financial transactions (cash, checks, credit cards, etc.)
Knowledge of store programs and product locations
Ability to comply with Company policies regarding security, cash handling, and product handling

Responsibilities

Provide courteous guest service in person or by telephone
Answer incoming calls to the retail store and direct calls to the appropriate department
Assist guests with questions in store
Perform/process guest services transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers (Western Union), media related purchases, etc
Operate cash register to itemize customer purchases and assist guests with self-checkouts
Handle a variety of products including dry groceries, frozen foods, dairy products, produce, poultry, fish, beef and pork products
Process financial transactions including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons
Bag customer purchases
Maintain understanding of current store programs and product locations
Understand use of check-stand equipment (register, self-checkouts) and its efficient operation
Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), the sale of alcohol and tobacco products, etc
Communicate the Company programs (i.e., loyalty program, scans, etc.), in-store specials and coupons to customers, and models high standards of service to achieve a customer oriented store
Maintain a clean and well-stocked department; ensure the department complies with Company safety and sanitation procedures and standards
Notify the department lead or manager of any issues with pricing, cash registers, etc
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer ex

Skills

Key technologies and capabilities for this role

Customer ServiceCash Register OperationTelephone AnsweringSelf-Checkout AssistancePayment ProcessingProduct HandlingGuest AssistanceFinancial TransactionsLottery SalesMoney Orders

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for this Guest Care role?

This information is not specified in the job description.

What skills are required for this position?

Required skills include courteous customer service in person or by telephone, ability to answer and direct incoming calls, experience operating cash registers, handling various products, and understanding financial transactions.

What is the work arrangement for this job?

This is a part-time, onsite role at the retail store located at 238 South 8th Street - Blair, Nebraska 68008.

What makes a strong candidate for this Guest Care position?

Strong candidates will have courteous customer service skills, experience with cash registers and financial transactions, knowledge of store products and programs, and the ability to comply with company policies on security, cash handling, and safety.