Group Health Customer Service Representative

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

A minimum of 1 year of experience in an administrative or clerical role within a business office environment is required. Experience in a healthcare setting, such as a medical office or insurance claims, is preferred. Candidates must possess excellent computer skills, including proficiency with Apple Operating System, Google Chrome, and Gmail. Stellar written and verbal communication skills are essential, along with the ability to communicate comfortably with clients, claimants, and physicians. The role demands the ability to maintain focus and attention to detail in a fast-paced setting, manage multiple tasks with rapidly changing priorities, and demonstrate excellent organizational skills. An Associate's Degree is preferred. Candidates must supply and support their own internet services and maintain an uninterrupted connection.

Responsibilities

The Customer Service Representative will be responsible for handling the intake of new cases by reviewing and verifying information, drafting cases in the Dane Street system (AccessDS), and working with clients to obtain any missing information. They will also be responsible for sorting, organizing, and creating medical document listings as required. Key tasks include monitoring, processing, and tracking cases to ensure deadlines are met. The representative will assign and schedule new cases to physicians based on specific guidelines, client requirements, and reviewer availability, ensuring no conflicts of interest. They will also interact with clients by providing frequent updates on cases in progress and communicating any questions regarding referral information. Ensuring proper documentation is provided to the assigned reviewer and the client is also a core responsibility.

Skills

Customer Service

Administrative

Clerical

Data Entry

Scheduling

Communication

Computer Proficiency

Problem-Solving

Organization

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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