Graduate Technical Account Manager at Elwood Technologies

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

FinTech, Digital Assets, CryptocurrencyIndustries

Requirements

Bachelor’s degree in Finance, Financial Markets, Business, Economics, or a related STEM discipline (e.g. Computer Science, Engineering, Mathematics)
A genuine interest in financial markets, digital assets, and emerging technology
Awareness of the trade life cycle, from pre-trade through post-trade processing
Strong analytical and problem-solving skills, with the ability to work well under pressure
Excellent communication and interpersonal skills — a team player who enjoys collaboration
Hands-on approach, comfortable working with large datasets and operational detail
SQL experience desirable; Python a plus
Control-focused, organised, and eager to learn
Willingness to work rotational weekends to support our global client base

Responsibilities

Provide Customer support to Elwood customers by investigating and troubleshooting and resolving customer issues via live chat and email
Manage, prioritise and respond to queries relating to execution and risk representation issues
Support clients with P&L, Trades, Positions and Risk reconciliation trades, positions, and P&L reconciliation
Engage with customers and collaborate with third parties and partners as required to feedback on Elwood products and services
Collaborate with Engineering, Product, Quants, and Sales teams to ensure the timely resolution of client queries, service improvements and technical issues
Gather customer feedback and provide actionable insights to improve Elwood’s products and services
Assist in testing new EMS and PMS features, including algorithm validation and risk representation checks
Gather customer requirements and articulate appropriate technical and non-technical solutions
Support new customer onboarding and contribute to the overall success of customer relationship
Proactively create and drive impactful changes across support workflows, policies and tools
Provide weekend support as part of a shared global rotation schedule

Skills

Customer Support

Troubleshooting

Live Chat

Email Support

Risk Management

P&L Reconciliation

Trade Reconciliation

Position Reconciliation

Client Support

Execution Management

Product Feedback

Elwood Technologies

Digital asset platform for institutional investors

About Elwood Technologies

Elwood Technologies offers a seamless digital asset platform for institutional investors, providing market access to leading crypto trading venues through an intuitive SaaS platform. The platform integrates with global crypto exchanges, custodians, and liquidity providers, offering advanced risk management tools and market infrastructure at scale for financial institutions and corporations.

Southampton, United KingdomHeadquarters

2018Year Founded

$68.1MTotal Funding

SERIES_ACompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Competitive compensation package

A hybrid mode of working in office and working from home

Join one of the fastest growing FinTech companies and help shape the future of finance

A startup with deep financial backing and a strong market presence

Work with a modern technology stack and help solve high impact problems

We’re a Global company and have offices in London, New York, Singapore

Risks

Emerging fintech competitors may erode Elwood's market share in digital asset trading.

Potential regulatory changes in key markets could impact Elwood's operations significantly.

Cryptocurrency market volatility poses a risk to Elwood's digital asset trading model.

Differentiation

Elwood offers institutional-grade digital asset trading infrastructure via a single API.

The company focuses on SaaS solutions post-OTC business sale to enhance its platform.

Elwood's partnerships with major financial institutions boost its credibility and market reach.

Upsides

Increased demand for institutional-grade digital asset platforms boosts Elwood's growth potential.

Partnerships with Barclays and Goldman Sachs highlight trust in Elwood's infrastructure.

Elwood's focus on regulatory compliance attracts institutional clients seeking secure trading.

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