Senior Product Marketing Manager | HR products
DeelSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Fintech, Financial ServicesIndustries
Requirements
- Strong partnership-building skills with Product teams
- Ability to maintain continuous global Client Services (CS) communication
- Expertise in developing documentation for Client Services education and execution
- Proficiency in engaging with Product KPIs, regional alignment, needs prioritization, dependencies, success measures, and status tracking
- Skills in providing input to product design, development, implementation, client engagement, and support processes with regional feedback
- Capability to develop frameworks for global CS resourcing models and gain regional buy-in
- Experience defining and executing global playbooks for product enhancements with processes, artifacts, and standards
- Regular engagement with regional peers for product pipeline socialization, education, process definition, and feedback gathering
- SME (Subject Matter Expert) knowledge to support Client Services for assigned products/services
- Technical know-how with REST APIs, client host systems, and applications for integration and go-to-market solutions
- Ability to serve as primary contact for Client Service division’s support groups
- Insight provision to Product and Technology on product changes, new implementations, and business release technical letters
- Ensuring readiness for business enhancements
- Global scope mindset with limited travel willingness
Responsibilities
- Serve as intermediary between Client Services (CS) and Product for strategy and service experience optimization
- Enhance efficiencies, drive revenue/penetration, increase client satisfaction, and refine internal operations
- Excel in matrix management, informing CS stakeholders on product enhancements and incorporating their input for scalable enablement
- Collaborate with specialized teams as the voice of CS to develop/deliver support models for issuers, acquirers, processors, Fintechs, and merchants globally
- Support initiatives like new products/services, enterprise/government projects, and partner support (e.g., Pismo, DPS)
- Provide internal/external SME/consulting support, prioritizing customers at the core of operations
- Develop strong partnerships with Product teams to contribute to their success
- Maintain continuous global CS communication for timely feedback to Product and stakeholders
- Develop documentation to educate Client Services and equip them for client strategy execution
- Engage in development/execution of Product KPIs with regional alignment
- Identify/prioritize key product needs/dependencies, define success measures, and track status with Product
- Provide input to Product on design, development, implementation, client engagement, and support with regional/client lens
- Develop global CS resourcing model frameworks gaining regional buy-in (e.g., GCT, CCM, Franchise Mgmt)
- Define/execute global playbook for product enhancements with applicable processes/artifacts/standards
- Engage regularly with regional peers to socialize product pipeline, define processes/artifacts, and gather feedback
- Support Client Services as SME for assigned Product/Service
- Work with REST APIs and technical resources for client/internal product-to-market integration
- Act as primary contact for Client Service division’s support groups for designated products
- Provide insight/input to Product/Technology on product changes, new implementations, and bi-annual business releases
- Ensure readiness for business enhancements
Skills
Go to Market Strategy
Client Services
Product Management
Matrix Management
Revenue Optimization
Customer Experience
Issuers Support
Acquirers Support
Processors Support
Fintechs
Merchants
SME Consulting
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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