Global Warranty, Senior Business Analyst at AIG

Jeffersonville, Indiana, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Experience with technical tools leveraged in operations, IT and project management, specifically: SQL, Excel, Jira & database experience
Bachelor's degree in business administration, computer sciences, or a related field
3+ years of experience in operations, bonus with experience in the Warranty space
Excellent time management, communication and organizational skills
Experience leading requirements gathering, analysis and documentation
Experience driving strategic functional discussion with business stakeholders and producing actionable plan for driving delivery
Experience managing business specifications and an understanding of technical areas gained from completing assignments or overseeing others' work
Proven ability to lead cross-functional teams and manage multiple projects simultaneously
Strong analytical and problem-solving skills, with the ability to develop and execute effective operational plans
Proven ability to work effectively with internal and external stakeholders at all levels of a large-scale organization

Responsibilities

Oversee “business as usual” day-to-day operations of major account programs, ensuring the smooth delivery of services to drive scalability, growth and profitability
Oversee the intake of client requirements, own areas of automation projects as well as delivering updates to stakeholders
Drive the implementation, monitoring and continuous improvement of new programs and processes that will support the scalability of the Global Warranty Services business
Directly responsible for the end-to-end implementation of technical and operational projects for internal and external stakeholders
Lead and collaborate with cross-functional teams on new integrations and the expansion of existing programs
Provide clear and timely updates to and collaborate closely with Sr Director of Global Accounts to ensure Customer requirements are met
Deliver Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives
Serve as liaison between Business and IT, translating business needs into functional business requirements
Collaborate with clients to define business requirements for a project
Meet frequently with Operations and Data team members to ensure data accuracy
Ownership of assigned systems and process, ensuring overall performance
Identify root causes and solutions; work with Operations leadership, SMEs and support staff to deliver short- and longer-term improvements
Work with Operations counterparts & business leadership to ensure requirements are accurately captured and prioritized for delivery on assigned projects
Work with IT and business partners to develop acceptance criteria & create a plan to facilitate user acceptance testing to ensure that the solution meets the business needs
Prepare project documentation such as meeting minutes, business process documents and other process workflow diagrams as required
Handle and escalate backend data issues

Skills

Key technologies and capabilities for this role

Business AnalysisProcess ImprovementStakeholder ManagementAutomation ProjectsSOP DocumentationRequirements GatheringCross-functional CollaborationIT LiaisonProject ImplementationOperating Procedures

Questions & Answers

Common questions about this position

What is the employment type for this Senior Business Analyst role?

This is a full-time position.

Is this Senior Business Analyst role remote or office-based?

This information is not specified in the job description.

What skills and experience are required for the Senior Business Analyst position?

The role requires experience with technical tools leveraged in operations, IT, and project management, along with skills in translating business needs into functional requirements, process improvement, stakeholder collaboration, and project documentation.

What is the team structure like for this role?

The role reports directly to the Sr. Product Strategy & Operations Leader, collaborates closely with Account Management, internal cross-functional teams, Operations, Data team members, IT, business partners, and the Sr Director of Global Accounts.

What makes a strong candidate for the Global Warranty Senior Business Analyst role?

A strong candidate will have experience overseeing day-to-day operations of major account programs, owning automation projects, delivering stakeholder updates, leading end-to-end technical and operational projects, and driving process improvements for scalability.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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