Global Vendor Manager at Notion

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Experience in negotiating, developing and managing complex BPO contracts
Strong business knowledge and ability to set clear expectations for Vendor based around business outcomes within a global multi-site operation
Strong communication and influencing skills
Proven experience of influencing other organisations where their support is critical to success
Analytical skills, ability to partner to build forecasting schemes and reporting models
Strong project/program management skills
Excellent verbal and written communications skills
Nice to Haves
Proven track record scaling outsourced support operations in high-growth technology companies
Cross-cultural collaboration skills with experience managing international partnerships and valuing diversity in virtual teams
Familiarity with Notion, Zendesk, and Tableau
Knowledge of international business practices and regulatory requirements across multiple regions

Responsibilities

Own vendor relationships and contract governance for all in-scope BPO partnerships, serving as the primary point of contact between Notion and our outsourced providers
Negotiate and manage high-value BPO contracts and commercial agreements that balance cost efficiency with service excellence
Drive operational excellence by providing strategic guidance, feedback, and leadership to ensure vendors consistently meet or exceed performance targets across quality, satisfaction, and efficiency metrics
Lead change management initiatives by overseeing vendor readiness for new program launches, process updates, and tool implementations
Ensure compliance and quality standards through regular audits, maintaining SOPs aligned with global best practices, and enforcing controls across all vendor operations
Partner cross-functionally with Business Operations, Finance, Procurement, and User Operations teams on planning, forecasting, and continuous improvement initiatives
Monitor performance and resolve escalations by implementing corrective action plans and proactively addressing operational challenges

Skills

Key technologies and capabilities for this role

Vendor ManagementContract NegotiationBPOStakeholder ManagementOperational EfficiencyStrategic ThinkingProgram ImplementationCustomer Satisfaction

Questions & Answers

Common questions about this position

Is this a remote role or does it require office work?

This is a hybrid role based in Dublin, Ireland, requiring in-person collaboration on Mondays and Thursdays (Anchor Days), with certain teams or positions possibly needing additional in-office days, and includes approximately 30% travel to European vendor sites.

What is the employment type for this position?

This is a temporary position, specifically a 12 Months Fixed Term Contract.

What key skills are required for the Global Vendor Manager role?

The role requires experience in negotiating, developing, and managing complex BPO contracts, along with strong organizational skills, strategic thinking, excellent communication, and a customer-first mindset.

What is Notion's company culture like?

Notion emphasizes in-person collaboration as essential to its culture, requiring team members to work from offices on Mondays and Thursdays as Anchor Days.

What makes a strong candidate for this role?

A strong candidate thrives in fast-paced, high-growth environments and brings experience in negotiating and managing complex BPO contracts, strong organizational skills, strategic thinking, excellent communication, and a customer-first mindset.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend

Risks

Increased competition from AI-enhanced tools like Evernote.

Potential trust issues with AI features due to factual inaccuracies.

User resistance to adopting new productivity tools.

Differentiation

Notion combines note-taking, task management, and databases into a single platform.

The platform offers customizable workspaces for personal and collaborative use.

Notion AI assists with tasks like text generation and predictive analytics.

Upsides

Integration with Slack and Google Drive enhances workflow automation.

Acquisition of Skiff strengthens Notion's privacy offerings.

Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

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